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Terms of Service

Last updated August 16, 2026

PLEASE READ THESE TERMS CAREFULLY. They include a binding arbitration provision and a class action waiver (Section 18), a limitation of our liability (Section 15), and an indemnification obligation (Section 16). They affect your legal rights.

1. Agreement to These Terms

These Terms of Service (the "Terms") are a binding agreement between you and B&K Storage ("we," "us," or "our"). They govern your access to and use of our websites, customer portal, online store, reservations and bookings, rental services, delivery services, facility and equipment access, and all related products and services (collectively, the "Services"). By creating an account, placing an order, making a booking or rental, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you and we enter into a separate written agreement, such as a rental agreement, contract, invoice, or posted policy for a specific service, that document governs its subject matter if it conflicts with these Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of a business or other organization, you represent that you are authorized to bind that organization, and "you" includes it.

3. Your Account

  • Provide accurate, current, and complete information, and keep it up to date.
  • Keep your password and any access credentials confidential. You are responsible for all activity under your account.
  • Enable available security features (such as multi-factor authentication) where appropriate, and notify us promptly of any unauthorized use of your account.
  • We may suspend an account to protect you, other customers, or the Services.

4. Services and Availability

Descriptions, images, pricing, and availability of items, units, and services may change at any time. A booking, rental, or order is not final until we confirm it. We may add, modify, or discontinue features of the Services, and we do not guarantee the Services will be uninterrupted or error-free. Obvious errors (including pricing errors) may be corrected, and affected orders canceled and refunded.

5. Pricing and Payment

  • You agree to pay the prices displayed at the time of your purchase, booking, or rental, plus applicable taxes, deposits, delivery charges, and fees disclosed to you.
  • Payments are processed by a third-party payment processor. We do not store full payment card numbers. By providing a payment method, you authorize us and our processor to charge it for amounts you owe.
  • You are responsible for keeping a valid payment method on file while you have an active rental, booking, or unpaid balance.

6. Recurring Billing and Autopay

Rentals and other ongoing services bill on a recurring basis as described in your rental agreement or at checkout (for example, weekly or monthly, in advance or in arrears). Where automatic payment is enabled, you authorize us to charge your saved payment method for each billing period and for other amounts you owe (such as fees or damages under your agreement) until the service ends and your balance is paid. We will make invoices and receipts available to you. You may update your payment method at any time; canceling automatic payment does not cancel the underlying rental or your obligation to pay.

If a payment fails, we may retry it, apply late fees as disclosed in your agreement or posted fee schedule, suspend services or facility access, and end the rental as permitted by your agreement and applicable law.

7. Deposits, Late Fees, Refunds, and Chargebacks

  • Deposits. Where a deposit is required, it is held and returned as described in your rental agreement, less amounts we may lawfully deduct (such as unpaid balances or damage beyond normal wear).
  • Late fees. Late fees and other service fees apply as disclosed in your agreement or our posted fee schedule.
  • Refunds and cancellations. Cancellations and refunds are governed by the cancellation policy disclosed at the time of your purchase, booking, or rental.
  • Chargebacks. If you believe a charge is incorrect, contact us first so we can resolve it. We may dispute chargebacks we believe are invalid.

8. Rentals, Reservations, and Your Property

  • Your rental agreement governs the rental period, renewals, billing timing, return requirements, and end-of-rental procedures.
  • Keep rented items, units, and spaces in good condition, use them only for their intended lawful purpose, and return them on time in the condition received, normal wear excepted. You are responsible for loss of or damage to rented property as described in your agreement.
  • Reservations may be held, modified, or released according to the policies disclosed when you reserve.
  • Property you leave in our care or on our premises after your rental ends is handled as described in your rental agreement and as permitted by applicable law, which may include removal, sale, or disposal after required notice.

9. Facilities and Access

  • Access credentials (codes, keys, fobs, or digital access) are for your use only. Do not share them or admit others except as your agreement allows.
  • Follow posted rules, safety requirements, and staff instructions while on our premises.
  • Do not store or bring hazardous, illegal, perishable, stolen, or dangerous materials onto our premises, and do not use the Services for any unlawful activity.
  • We may limit, suspend, or revoke facility access for non-payment, safety, or breach of these Terms or your agreement, as permitted by your agreement and applicable law.
  • Our facilities may be monitored by video surveillance for safety and security.

10. Acceptable Use

You will not: use the Services in violation of any law; interfere with or disrupt the Services; attempt to access accounts or systems without authorization; probe, scan, or test the vulnerability of the Services except as we authorize in writing; scrape, harvest, or copy data at scale; reverse engineer the Services except where the law permits; misrepresent your identity; infringe anyone's rights; or send spam or unlawful communications through the Services.

11. Your Content

You retain ownership of documents, images, and other content you upload. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content as needed to provide the Services. You are responsible for having the rights to what you upload, and we may remove content that violates these Terms or the law.

12. Electronic Communications and Signatures

You consent to receive agreements, invoices, receipts, and service notices electronically (for example, by email or through the customer portal), and you agree that electronic signatures and records have the same force as ink signatures and paper records. Marketing communications are optional, and you can opt out at any time using the unsubscribe link in a message or by contacting us. Service and billing communications continue while you have an account, rental, or balance with us.

13. Intellectual Property

The Services, including software, design, text, and trademarks, are owned by us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. No other rights are granted.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER WE NOR OUR OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, gross negligence, or willful misconduct. If applicable law limits how these limitations apply to you, they apply to the fullest extent permitted.

16. Indemnification

You agree to defend, indemnify, and hold harmless B&K Storage and its owners, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your breach of these Terms or any agreement with us; (b) your misuse of the Services, our facilities, or rented property; (c) property you store with us or bring onto our premises; (d) content you upload; or (e) your violation of law or of any third party's rights. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.

17. Termination and Suspension

You may close your account at any time, subject to your active rentals, bookings, and unpaid balances, which survive until resolved. We may suspend or terminate your access to the Services for breach of these Terms or your agreement, non-payment, suspected fraud or abuse, risk to others, or as required by law. For an active rental, any suspension or termination is also subject to your rental agreement and applicable law. Sections that by their nature should survive termination (including Sections 14 through 19) survive. Your data is handled as described in our Privacy Policy, including your right to request deletion.

18. Governing Law and Dispute Resolution

Governing law. These Terms and any dispute arising from them or the Services are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Informal resolution first. Before filing a claim, contact us using the details below with a description of the dispute. You and we agree to try in good faith to resolve it informally within 30 days.

Binding arbitration. If we cannot resolve a dispute informally, you and we agree that the dispute will be resolved by binding arbitration before a single arbitrator, administered by the American Arbitration Association under its Consumer Arbitration Rules, held in the State of Texas (in the county of our principal place of business, or another mutually agreed location, or by remote means where the rules allow). Judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Services.

CLASS ACTION AND JURY TRIAL WAIVER. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS.

Your right to opt out. You may opt out of this arbitration provision (but not the rest of these Terms) by sending us written notice within 30 days of first accepting these Terms, using the contact details below. Your notice must include your name and the email address on your account.

Courts. For matters not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Texas.

19. General

  • Changes to these Terms. We may update these Terms from time to time. If a change is material, we will give notice (for example, by email or through the customer portal) before it takes effect. Continued use of the Services after a change takes effect constitutes acceptance.
  • Entire agreement. These Terms, together with your rental agreements, order confirmations, and posted policies, are the entire agreement between you and us regarding the Services.
  • Severability. If any provision is found unenforceable, the rest remains in effect, and the provision will be enforced to the maximum extent permitted.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, except for your payment obligations.
  • Notices. We may provide notices to the email address on your account or through the Services. Legal notices to us should use the contact details below.

20. Contact Us